The European Union has created an online platform to support consumers in submitting complaints related to disputes they may be involved in. Within this scope, Trisimple provides all the necessary information so that you may exercise your right to file a complaint through an official, third-party, and impartial entity (known as a dispute resolution entity) that can assist you in resolving the matter.
If you are dissatisfied with the purchase of a product or service on our website, or with the solution provided by us to resolve the situation, you can access the official European Online Dispute Resolution platform and submit your complaint here:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show
Alternative Dispute Resolution (ADR) is the possibility available to all consumers to appeal to official entities that help them resolve or guide them through conflicts before taking legal action in court. In general, the procedure is as follows: the customer requests an impartial third party to act as a mediator between themselves and the company against which the complaint is filed. The mediator may suggest a solution, impose one on both parties, or bring both sides together to find a mutually agreeable resolution.
You may also know ADR by other names, such as mediation, conciliation, arbitration, or consumer dispute commission. ADR is usually less costly, less formal, and faster than judicial proceedings.
Address: Rua Castilho 14C, 1250-069 Lisboa, Portugal
Email: info@trisimple.tech
Phone: +351 962 260 499
Below are some official ADR entities that may assist you in presenting your case or resolving your dispute:
Trisimple makes these resources available to ensure that all customers can resolve disputes quickly, efficiently, and fairly, with the assistance of official and impartial entities.